Yes. Every designer, photographer, videographer, and editor is a full-time Neato employee based in the United States. We don’t subcontract creative work to freelancers or offshore production houses. The same people who learn your brand are the ones producing your content, every time.

Yes. Fully and permanently. Every asset we create—photos, videos, graphics, design files—is owned by your brand with no licensing restrictions. Use it anywhere, for any purpose, forever. This is included in the partnership. There are no additional creative fees or usage charges.

It depends on the scope, but our standard cadence is significantly faster than agency timelines. Listing image refreshes can turn in days. Full product photography shoots are typically scheduled within 1-2 weeks. Video production schedules vary by complexity, but our in-house model eliminates the back-and-forth that makes agencies slow.

Absolutely. We start every partnership with a brand onboarding process where we study your existing guidelines, visual identity, tone, and competitive positioning. We build an internal brand creative playbook that governs everything we produce—so every asset feels like it came from your team, not ours.

Many brands we partner with had existing agency relationships. Some keep them for brand-level campaigns and let Neato handle ecommerce creative. Others consolidate to our studio once they see the speed and quality advantages of having creative, data, and channel execution under one roof. We’re flexible.

Yes. Our creative team supports every channel Neato operates—Amazon, Walmart, TikTok Shop, Shopify, D2C, and advertising across all platforms. One studio, one team, every format. That’s the advantage of having creative embedded in the operating model rather than bolted on as a separate vendor.